Refund Policy

This policy applies to training programmes bought individually on the stenx.app website, before they were withdrawn from sale. These purchases were paid through Stripe or PayPal.

The framework for these purchases is set out in our Terms & Conditions, in the article Programmes purchased on the website.

StenX is operated by Marian Bonhomme, Individual Entrepreneur, which handles the requests described below.

Each programme purchased on the website comes with a 14-day satisfaction guarantee from the date of purchase.

If, within that period, the programme does not suit you, write to contact@stenx.app to receive a full refund of your purchase.

In return for the refund, access to the programme concerned is permanently removed.

The mandatory rights granted to consumers by the law of your country of residence continue to apply.

If a technical issue prevents you from accessing a purchased programme, write to us at contact@stenx.app: we will help you resolve it.

Write to contact@stenx.app from the email address linked to your account, stating the programme concerned and, if possible, the date of purchase.

Approved refunds are made within a reasonable time, to the payment method used for the purchase. The time it takes to appear on your account depends on your bank or payment provider.

Email: contact@stenx.app